Case study

Project Title Goes Here

A concise overview of the project — the problem space, your role, and a hint at the outcome. Keep this to two or three sentences.

Role

Lead UX Designer

Timeline

Jan – Apr 2025 (4 months)

Team

2 designers, 3 engineers, 1 PM

Platform

Web app, iOS

Cover image — replace with your hero screenshot or mockup
01 — Overview

The problem

Describe the problem in concrete terms. Who experienced it, when, and what was the business or user impact? Avoid jargon. Write as if explaining to a smart friend outside your field.

Include any relevant context: company background, team structure, constraints, or goals that shaped the project from the start.

The challenge

One-sentence framing of the core design challenge.

My role

Specific things you owned: research, IA, visual design, prototyping, etc.

Impact

Top-line result — metric, launch milestone, or qualitative win.

02 — Research

Understanding the users

Describe your research approach: what methods you used, how many participants, and why you chose those methods for this problem.

What I did

Walk through the research activities — user interviews, surveys, analytics review, competitive analysis, etc. Be specific about numbers and scope.

Image: affinity map, research wall, or interview setup

Caption: describe what the image shows and what it revealed.

Key findings

Summarize the most important things you learned. Use specific quotes or data points.

Finding 1

Users struggled with X because Y, leading to Z behavior.

Finding 2

The biggest drop-off occurred at the [step] stage of the flow.

Finding 3

Mental model mismatch: users expected A, the system did B.

03 — Define

Framing the opportunity

Synthesize research into a clear problem statement or "How Might We" questions. Show how you moved from raw data to an actionable design brief.

Image: journey map, persona, or problem framing artifact

Caption describing the artifact and what it communicated to the team.

Explain any prioritization decisions you made here — what you decided to tackle first and what you deliberately left out of scope, and why.

04 — Ideation

Exploring solutions

Describe your ideation process. Did you run a design sprint? Sketch solo? Facilitate a team workshop? Show range — don't just show the final direction.

Image: sketches, whiteboard session, or low-fi wireframes

Early concepts exploring different structural approaches to the problem.

Explain how you narrowed down from many ideas to a focused direction. What criteria guided the decision? What did you test or discuss with stakeholders?

05 — Design

The solution

Walk through the key design decisions in your final solution. Show the actual screens or interactions — don't just describe them.

Image: wireframes or mid-fidelity prototype

Mid-fidelity wireframes showing the revised information architecture.

Decision 1: [Name the decision]

Explain a specific design decision and the reasoning behind it. Connect it back to a research insight or constraint. This is where interviewers look for critical thinking.

Image: final high-fidelity screens

Final screens after two rounds of usability testing and iteration.

Decision 2: [Name the decision]

Another key design choice — perhaps a trade-off you made, a pattern you introduced, or an edge case you designed for.

06 — Testing

Validating with users

Describe how you tested your designs. Usability testing, A/B test, beta launch? How many participants, what tasks did you give them?

What we learned

Share specific findings from testing — both confirmations and surprises. Show how results changed the design.

What worked

Users completed [task] 40% faster than with the old flow.

What changed

The label "Submit" caused confusion — we changed it to "Confirm order."

What's next

Notification settings deprioritized for v1, planned for v1.2.

07 — Outcome

Results & reflections

What happened after launch? Share metrics, qualitative feedback, or business impact. Be honest about what you'd do differently.

Metric

Task completion rate improved from 62% → 89% post-launch.

Metric

Support tickets related to [area] dropped by 35% in Q1.

Metric

NPS for the onboarding flow increased from 24 to 51.

What I'd do differently

Honest reflection: what you underestimated, what you'd invest more time in, or what you learned about your own process. This shows maturity and self-awareness.